SHOPMONA'S RETURN/EXCHANGE POLICY
Refunds will only be given in the event that the clothing delivered is faulty ( torn or ripped ) or not made according to specifications in the case of custom made order, for any other reason there will be no refunds.
Kindly check product description and caption on picture posted as we reserve the right to deny returns premised on failure to read information.
We DO NOT accept exchanges on clothing received in good condition being that all orders are made based on the customer’s request.
Returned clothing must be unused, must have no perfume/deodorant odor, and also have no stains. If clothing passes the fore mentioned categories within 24/48 hours of delivery, then we can pick up and issue a refund IF the fault comes from our brand.
For SIZING ISSUE: please refer to our size guide on our Instagram page or our website, in a case where the customer has a specific custom size, please feel free to reach out to us with your correct measurements.
NB: We try our possible best to fix issues within our power, we help out with issues such as spoilt zip incurred by the customer or if sizing is too big, this applies within 24/48 hours of delivery. Please note delivery cost will be covered by the customer.